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Your DropTicket /Urban PASS is 100% digital. Right after your purchase, you’ll get a confirmation email with a link to download the DropTicket app. Open the app, import your pass, and activate all your included services — from transport to tours — in just a few taps.
The airport shuttle included with the DropTicket /Urban PASS offers direct and comfortable transfers between the airport and the city center. The service may be available as a one-way or round-trip option, depending on the city’s offering.
The validity of your DropTicket / Urban PASS is clearly indicated at the time of purchase (e.g., 24, 48, or 72 hours) and is activated upon first use of any included service. The pass duration starts from the moment of first validation and depends on the option you purchased. We recommend reading all information carefully during the purchase process. Additional details will be sent to you by email after purchase.
DropTicket /Urban PASS focuses mainly on unlimited public transport, city tours (such as hop-on hop-off buses) and airport transfers. Any discounts or access to specific attractions are detailed in the pass description for each individual city.
No, each DropTicket /Urban PASS is valid for one person only and cannot be shared. The digital pass includes a unique QR code that is scanned with each use, preventing multiple people from using the same pass.
You will receive the promotional code via email from DropTicket. To get a 10% discount on the UBER voucher, follow the instructions you will find in the email.
We offer 24/7 customer support to all Urban PASS holders. If you have any problems, you can contact us via email at support@dropticket.com. Our team will quickly resolve any issue.