How does the pass activation work?

The DropTicket /Urban PASS is 100% digital. After purchase, you will receive a confirmation email with instructions on how to download the DropTicket app. Once in the app, you can import and activate your pass and all included services, such as transport or tour tickets.

How long is my /Urban PASS valid for?

The validity of your DropTicket / Urban PASS is clearly indicated at the time of purchase (e.g., 24, 48, or 72 hours) and is activated with the first use of an included service. The duration of your Urban Pass begins at the time of initial validation and depends on the duration of the purchased pass. In any case, we advise you to read all information carefully during the purchase procedure. Further instructions will be provided to you via email after purchase.

What can I do if my Urban PASS is not working or has issues?

We offer 24/7 customer support to all Urban PASS holders. In case of issues, you can contact us at support@dropticket.com and our team will promptly assist you.

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Q: What does the airport shuttle service include?

The airport shuttle service offered by DropTicket / Urban PASS guarantees direct and comfortable transfers between the airports and the city center. It can be available as a one-way or round-trip service, depending on the specific city offer.

Q: Can I use the pass for attractions or museums?

DropTicket/Urban PASS primarily offers access to public transport in the city, including the metro, buses, and funiculars, as well as airport transfers via Alibus and exclusive discounts on Uber. Any additional discounts or access to specific attractions are detailed in the pass description.

Q: Can I share my Urban PASS with someone?

No, each DropTicket/Urban PASS is valid for one person only and cannot be shared. The digital pass is equipped with a unique QR code that is scanned at each use, ensuring that only the assigned holder can use it.

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DropTicket /Urban PASS

Buy your Urban PASS now and enjoy the city:
unlimited access to public transport, city tours, attractions and airport transfer.

Choose your city Digital Urban Pass for Italian cities

Choose the city

Choose your destination and travel freely with unlimited access to public transport.

Visiting Rome

Buy your Urban PASS for Rome now and enjoy the city: unlimited access to public transport, city tour with hop-on hop-off bus and airport transfer from Fiumicino or Ciampino.

Explore Naples

Buy your Urban PASS for Naples now and enjoy the city: unlimited access to public transport, discount for the Amalfi Coast Tour and Naples airport transfer included.

Everything you need to explore the city

DropTicket /Urban PASS gives you unlimited access to the city's best public transport options and exclusive discounts.

Unlimited public transport

Unlimited rides on buses, trams, subways and city trains throughout the city while the pass is valid.

City tour

Hop-on hop-off buses to explore the city’s main attractions at your own pace.

Airport shuttle

Transfers from the airport to the city center included.

Voucher Uber

Exclusive 10% discount on all Uber vouchers for any ride in the city.

Enjoy the convenience of a 100% digital pass

Your DropTicket /Urban PASS is 100% digital and instantly available on your smartphone. No paper, no waiting — everything you need, right in your hand.

Frequently Asked Questions

Find answers to the most common questions about DropTicket /Urban PASS and its services.

How does pass activation work?

Your DropTicket /Urban PASS is 100% digital. Right after your purchase, you’ll get a confirmation email with a link to download the DropTicket app. Open the app, import your pass, and activate all your included services — from transport to tours — in just a few taps.

What does the airport shuttle service include?

The airport shuttle included with the DropTicket /Urban PASS offers direct and comfortable transfers between the airport and the city center. The service may be available as a one-way or round-trip option, depending on the city’s offering.

How long is my Urban PASS valid?

The validity of your DropTicket / Urban PASS is clearly indicated at the time of purchase (e.g., 24, 48, or 72 hours) and is activated upon first use of any included service. The pass duration starts from the moment of first validation and depends on the option you purchased. We recommend reading all information carefully during the purchase process. Additional details will be sent to you by email after purchase.

Can I use the pass for attractions or museums?

DropTicket /Urban PASS focuses mainly on unlimited public transport, city tours (such as hop-on hop-off buses) and airport transfers. Any discounts or access to specific attractions are detailed in the pass description for each individual city.

Can I share my Urban PASS with someone?

No, each DropTicket /Urban PASS is valid for one person only and cannot be shared. The digital pass includes a unique QR code that is scanned with each use, preventing multiple people from using the same pass.

How can I use the Uber Voucher?

You will receive the promotional code via email from DropTicket. To get a 10% discount on the UBER voucher, follow the instructions you will find in the email.

What can I do if my Urban PASS doesn't work or has problems?

We offer 24/7 customer support to all Urban PASS holders. If you have any problems, you can contact us via email at support@dropticket.com. Our team will quickly resolve any issue.